Cancellation Policy

Medfeel Cycling Tours

To confirm a Medfeel Trip, a 30% deposit of the total tour price is required at the time of booking. The remaining balance is due 90 days (3 months) before the trip start date. For bookings made within 90 days of departure, the full amount must be paid at the moment of the booking.

If you need to cancel your trip, the following cancellation terms and refund options apply:

• More than 90 days to the trip start day:Cancellation fee of 30% of tour price and (deposit). Full credit of balance (excluding deposit) for a future trip, valid for 2 years.
• 90 to 75 days before the trip start day:Cancellation fee of 50% of balance ( excluding deposit). 50% credit of balance (excluding deposit) for a future trip, valid for 2 years.
• Less than 75 days to the trip start day:Cancellation fee of 100% of tour price. No credit

Hotel's Bike Rentals and other Ancillary Cycling Services

Bicycle rental services: Cancellation policies for bike rental services, both manual and electric, are as follows:

• More than 14 days before rental: 95% refund
• 14 to 7 days before rental: 70% refund
• 7 days to 48 hours before rental: 50% refund
• Less than 48 hours before rental: No refund

Guide and Transfer Services: Guide and transfer services may be cancelled free of charge up to 48 hours before the agreed time (for large groups exceeding 4 PAX, it will be 72 hours). Cancellations made after this deadline will result in the total charge of the contracted service fee.

Weather Conditions: In case of obvious bad weather on the day of the reservation, such as rain, wind, or other atmospheric conditions severely impeding the service, Medfeel SL will first propose to postpone the service to one of the following days. If the customer cannot reschedule the service or mutual agreement on availability is not reached, the cancellation will be free of charge.

Cancellation by Medfeel®: In the event that Medfeel® cancels the service for various reasons, no charges will be made for the services reserved by the customer under any circumstances. Medfeel SL undertakes to notify the customer as soon as possible in case it is necessary to cancel the service for reasons beyond the customer's control.

Cancellation Procedure: Cancellations must be notified to Medfeel® in writing or by phone, either by email (info@medfeel.pro) or through the previously agreed communication channel.

Medfeel SL reserves the right to update or modify this policy at any time, in accordance with legal requirements. The version published on our website at the time of booking will apply.