Medfeel Privacy Policy – Your Data Protection

Effective date: July 18, 2025
Medfeel SL (“Medfeel”, “we,” “us,” or “our”) is committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Spanish Organic Law 3/2018 (“LOPDGDD”). This Privacy Policy explains how we collect, use, store, and protect your personal information. By accessing or using Medfeel SL, you accept the terms described below.

1. Data Controller

Identity: Medfeel SL
Address: Isaac Newton 1, Edificio Disset 3a Planta, Módulo D-1 07121 Palma de Mallorca
Address: info@medfeel.pro

2. Data We Collect

Personal Data: Name, contact information (email, phone), billing details, and any other information you provide through our website or services.
Usage Data: IP address, browser type, device information, usage statistics, pages visited, and access times.
Cookies: We use cookies and similar technologies, as explained in our Cookie Policy. You can manage your preferences at any time.

3. Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

To provide our services: Managing reservations, processing payments, and customer support.

Legal basis:

To improve our services: Analyze usage data to enhance user experience.

Legal basis:

To communicate with you: Send updates, promotions, or information.

Legal basis:

To comply with legal obligations:

Legal basis:

4. Data Sharing

We only share your data in these situations:

Service providers: With third parties (e.g., payment processors, IT services, analytics) strictly for the provision of our services, always under confidentiality agreements.
Legal requirements: Where required by law, court order, or other legal process.
Business transactions: In the event of a merger, acquisition, or sale of assets.

We do not transfer your data outside the European Economic Area (EEA). If in the future international transfers become necessary, we will implement adequate safeguards in accordance with GDPR.

5. Data Retention

Your data will be retained only for as long as necessary to fulfill the purposes described or as required by law. After this period, your data will be securely deleted or anonymized.

6. Your Rights

You may exercise your rights to:

Access your data
Rectify or erase your data
Restrict or object to processing
Data portability
Withdraw your consent (where processing is based on consent), at any time
File a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your rights have been infringed

To exercise your rights, please contact us at info@medfeel

7. Childeren's Privacy

We do not knowingly collect personal data from children under 16 years of age. If you believe we have collected such data, please contact us and we will promptly delete it.

8. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

9. Changes to the Policy

We may update this Privacy Policy. Any significant changes will be communicated through our website or direct communication if required.

10. Contact

For any questions regarding this Policy or the processing of your data, contact info@medfeel.pro

Thank you for trusting Medfeel SL. Your privacy is our priority.

2. Data We Collect

Personal Data: Name, contact information (email, phone), billing details, and any other information you provide through our website or services.
Usage Data: IP address, browser type, device information, usage statistics, pages visited, and access times.
Cookies: We use cookies and similar technologies, as explained in our Cookie Policy. You can manage your preferences at any time.

3. Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

To provide our services: Managing reservations, processing payments, and customer support.

Legal basis:

To improve our services: Analyze usage data to enhance user experience.

Legal basis:

To communicate with you: Send updates, promotions, or information.

Legal basis:

To comply with legal obligations:

Legal basis:

4. Data Sharing

We only share your data in these situations:

Service providers: With third parties (e.g., payment processors, IT services, analytics) strictly for the provision of our services, always under confidentiality agreements.
Legal requirements: Where required by law, court order, or other legal process.
Business transactions: In the event of a merger, acquisition, or sale of assets.

We do not transfer your data outside the European Economic Area (EEA). If in the future international transfers become necessary, we will implement adequate safeguards in accordance with GDPR.

6. Your Rights

You may exercise your rights to:

Access your data
Rectify or erase your data
Restrict or object to processing
Data portability
Withdraw your consent (where processing is based on consent), at any time
File a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your rights have been infringed

To exercise your rights, please contact us at info@medfeel

What Our Clients Say

5.0 on Google Reviews

Based on over +1,000 successful services delivered

J. Melillo

The consensus of our group from Panama was one word: WOW! Adrian, Jaume, and their team were attentive to our group at all times, and the planning, selection of rides, locations, and hotels were masterful. In our case, we were five friends riding bikes with their partners, and everyone had a blast […]

Jake Rush

Incredible experience, customer service, insight/knowledge, and relationships with hotels and others. Designed a once in a lifetime cycling trip for me, but when we couldn’t make the timing work, revised the itinerary right away and multiple times to fit our needs. Seamless for all levels of cyclists, great equipment, and so easy to work with. Wouldn’t use any other company for rentals in Mallorca, whether self-guided for one day or guided for a week.

Emma Boyce

We just finished an unforgettable week cycling through Mallorca with Medfeel and their team, guided by Adrian. I cannot recommend this trip enough for anyone wanting to have an unbelievable week biking and experiencing Mallorca. The medfeel team went above and beyond, to personalizing our trip including booking beautiful accommodation, organizing local stops throughout our rides and planning the most amazing 7 days of biking […]