Clear terms and flexible options for your peace of mind

​​​​​​

BIKE RENTAL & PRIVATE GUIDE CANCELLATION POLICIES

​

Bicycle rental services: Cancellation policies for bike rental services, both manual and electric, are as follows:

​

• More than 14 days before rental: 95% refund

• 14 to 7 days before rental: 70% refund

• 7 days to 48 hours before rental: 50% refund

• Less than 48 hours before rental: No refund
  ​

Guide and Transfer Services: Guide and transfer services may be cancelled free of charge up to 48 hours before the agreed time (for large groups exceeding 4 PAX, it will be 72 hours). Cancellations made after this deadline will result in the total charge of the contracted service fee.

​

Weather Conditions: In case of obvious bad weather on the day of the reservation, such as rain, wind, or other atmospheric conditions severely impeding the service, Medfeel® will first propose to postpone the service to one of the following days. If the customer cannot reschedule the service or mutual agreement on availability is not reached, the cancellation will be free of charge.

​

Cancellation by Medfeel®: In the event that Medfeel® cancels the service for various reasons, no charges will be made for the services reserved by the customer under any circumstances. Medfeel® undertakes to notify the customer as soon as possible in case it is necessary to cancel the service for reasons beyond the customer's control.

Cancellation Procedure: Cancellations must be notified to Medfeel® in writing or by phone, either by email or through the previously agreed communication channel.

​

​

​

TOUR CANCELLATION POLICIES

​​​​

To book a Medfeel scheduled, self-guided, custom, or private tour, a 30% deposit is required at the time of booking. The remaining balance is due 3 months before the trip. If booking within 3 months of departure, the full amount is due within 10 days of paying the deposit. For refund details, refer to our Tour Cancellation Policies:

​

• More than 90 days to departure | Cancellation fee of 30% of tour price and (deposit) | Full credit of balance (excluding deposit) for a future trip, valid for 2 years.

• Between 90 and 75 days to departure |Cancellation fee of 50% of balance ( excluding deposit)| 50% credit of balance (excluding deposit) for a future trip, valid for 2 years.

• Less than 75 days to departure |Cancellation fee of 100% of tour price | No credit

​​​